Frequently asked questions

Our goal is to answer all your questions about CatGenie self-washing cat box. You will find here information about EU hygienic norms, what to do if you have more cats or small kittens, and many more.

If you haven't find the answer to your question here, please enter your question using the form below. We will try to respond as soon as possible. Thank you.


Category of questions:


How do I get my cat to use a new cat box?

1) Will my cat acclimate to the CatGenie Self-Washing Cat Box? Yes. Sometimes we have to help the...

Hygiene of self-washing cat box CatGenie

1) Does the CatGenie toilet comply with European standards? Yes. The CatGenie self-washing cat box ...

CatGenie for more cats

1) We have three cats at home. Is CatGenie suitable for them? Sure! CatGenie is a great solution ...

General questions about CatGenie

1) Is the CatGenie safe for cats? Yes, it is! Built-in sensors (GenieEyes) detect when your cat is ...

Other FAQS

Is the CatGenie SaniSolution safe for cats? Yes! The SaniSolution120 is safe for cats. The SaniSolu...

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